INformation Technology | IT Support
You need IT to work
The best IT support is when you don’t have to think about your IT support. Our IT team helps you avoid temperamental printers and copiers, floods of IT requests, and sloth-like operating systems. We help scale your information technology alongside your growth and keep your business up and running.
Understanding your IT Support
You’ll get to know our Help Desk and your key support technicians. IT Support includes functions such as: Network Documentation (helping you maintain access and passwords), Asset Management (helping you keep hardware systems up to date), and Lifecycle Management (helping you future-proof your systems, software, and hardware).
Innovative's IT expertise includes:
Firewalls, switches, access points, modems, VPN gateways, etc.
Cabling, racks, and structured wiring
Power management
Cloud storage solutions
Microsoft licensing
Adobe licensing
Network engineering and infrastructure (LAN, WAN, and wifi)
Servers and virtualization
Computers, laptops, and user-facing devices
Commercial warranties and extended service contracts
Centralized DNS documentation and management
Our Areas of Expertise
-
Cybersecurity
With a 24/7/365 US-based security operations center (SOC), redundant endpoint detection and response (EDR) solutions, cloud protection for Google Workspace and Microsoft365, and next-generation spam filtering, all joking stops for cyber.
-
Phone & Voice
No one likes dropped calls or conference room feedback. Thanks to the increase in hybrid workspaces, our Innovative team has doubled down on details with phone, voice, virtual calls, your network, and their relationship with how you do business.
-
Printers & Copiers
We re-establish healthy relationships between our clients and their printers. Through our flat-rate managed print and copy offering, you can maintain all of the printers and copiers on your network–from the main copy station to every scattered inkjet–and never run out of toner.
-
Business Continuity & Disaster Recovery (BCDR)
True disaster recovery requires more than just backups. How long would it take to get up and running if you had to restore from backup? What if it’s weeks of downtime? True business continuity solutions allow you to continue operating while recovering from a data-loss disaster.
Elements of Your Innovative Partnership
-
Friendly Team of IT Experts
A team of IT professionals experienced in all aspects of business technology
-
No-Surprise Pricing
Flat monthly fee pricing includes consulting, support, and maintenance
-
Realistic & Proactive SLA
With response & resolution standards, our average “on hold” time is 60 seconds.
book an appointment
From printer support to a 24/7/365 US-based SOC cybersecurity response team, Innovative’s Managed Services will make your IT worries a thing of the past.