Managed Services Provider
Enjoy fully managed IT support services
With managed IT services, Innovative becomes your full-service IT department. If you have an internal IT department and are looking for some additional help, check out our Co-Managed Services.
What does a Managed Service Provider do?
As your MSP, Innovative can take accountability for anything that plugs into a network jack or has a wireless connection. From a help desk your employees call when they need a password reset to a leadership partner in planning and budgeting for all things technology, Innovative has you covered.
We offer monthly service contracts to manage, maintain, and support your entire IT network. Through a long-term partnership, we get to know your unique network and your business. This allows us to deliver more proactive IT support and make strategic recommendations for technology that will positively impact your business.
Managed IT Services INcludes:
24/7 Help Desk IT Support – Every employee in your company has access to our help desk. Employees can request support via phone, email, or directly through your client portal. Help desk hours are M-F 7 a.m. to 5 p.m. After hours emergency support is also available 24/7 as an add-on service. More about IT Support
Asset Management – Every device on your network is inventoried and assigned an asset tag number. We keep up-to-date information about each asset, purchase date, warranty information, projected end of life, software licensing, user, location, etc. With this information, we help you budget and plan for necessary replacements, upgrades, and data destruction.
Cybersecurity - With custom cybersecurity packages available, we recommend our 24/7/365 US-based security operations center (SOC), endpoint detection and response (EDR) solutions, Cloud Protection and threat analytics for Google Workspace and Microsoft 365, and next-generation phishing protection and spam filtering. More about Cybersecurity solutions.
Consulting and Strategy for IT Services - Anyone can fix your computers. Most every IT solution has its place to solve different problems in different ways. Innovative pairs our technology expertise with an understanding of your business so that you can get the most out of your IT investment.
Network Documentation - Your network and passwords belong to you. While we must maintain network access to effectively manage and support your network, we never keep passwords hidden or secret. You have access to all of your network documentation through your client portal.
Network Monitoring - Proactive remote monitoring and management of all networked devices. Techs are automatically alerted to issues like poor performance, crashes, and low disk space. This allows us to proactively address many issues before you or your employees ever even notice a problem.
Vendor Management - The ball is always in our court. This means you're never stuck in the middle between two vendors blaming each other for a problem. When another vendor like a software company or internet service provider is required to resolve an issue, we deal with them directly on your behalf. Never wait on hold with customer service again.
Our Areas of Expertise
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Information Technology
The best IT is when you don’t have to think about IT. Our IT team helps you avoid temperamental printers and copiers, floods of IT requests, and sloth-like operating systems. We help scale your IT alongside your growth and keep your business up and running.
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Cybersecurity
With a 24/7/365 US-based security operations center (SOC), redundant endpoint detection and response (EDR) solutions, cloud protection for Google Workspace and Microsoft365, and next-generation spam filtering, all joking stops for cyber.
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Phone & Voice
No one likes dropped calls or conference room feedback. Thanks to the increase in hybrid workspaces, our Innovative team has doubled down on details with phone, voice, virtual calls, your network, and their relationship with how you do business.
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Printers & Copiers
We re-establish healthy relationships between our clients and their printers. Through our flat-rate managed print and copy offering, you can maintain all of the printers and copiers on your network–from the main copy station to every scattered inkjet–and never run out of toner.
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Business Continuity & Disaster Recovery (BCDR)
True disaster recovery requires more than just backups. How long would it take to get up and running if you had to restore from backup? What if it’s weeks of downtime? True business continuity solutions allow you to continue operating while recovering from a data-loss disaster.
Elements of Your Innovative Partnership
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Friendly Team of IT Experts
A team of IT professionals experienced in all aspects of business technology
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No-Surprise Pricing
Flat monthly fee pricing includes consulting, support, and maintenance
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Realistic & Proactive SLA
With response & resolution standards, our average “on hold” time is 60 seconds.
book an appointment
From traditional printer technicians to a 24/7/365 US-based SOC cybersecurity response team, Innovative’s Managed Services will make your IT worries a thing of the past.