Supplemental IT Support
For the IT Team That Needs Help
IT Partnership
Do you think hiring additional IT staff is the only way to fill the gaps in your IT team? Do you feel stuck because you don't yet have the resources to attract upper-level IT talent, but know your team lacks advanced skills or strategic leadership?
Combining outsourced IT resources with your internal IT team is a great solution. You get the depth of knowledge and strategic IT leadership you need without the financial and management burdens of employing higher-level IT staff or C-level IT leadership.
Innovative's co-managed IT services provide you with 35+ additional IT resources to supplement your existing team.
Why Co-Managed IT Services
There are plenty of different ways you can supplement your IT team. You could hire more people, hire temp workers through a staffing agency, or work with a company that provides as needed break/fix IT work. And all of those options have their place. Co-managed IT services are the right fit if any of the following scenarios apply to you.
Your Business Is Growing
The need to add new positions as your business grows is inevitable. Positions that directly deliver or sell your product are service have the greatest impact on the bottom line. But your IT team can't keep up with supporting more users and devices. Co-managed services give you added IT resources while you invest in more profitable staff positions.
You Follow Compliance Regulations
Your IT team is technology-focused, but technology plays a huge role in compliance. Partnering with Innovative means compliance regulations like the Health Insurance Portability and Accountability Act (HIPAA) are considered in every IT decision.
Data is Essential to Your Business
The more data you use, the more customized applications and reporting functions you need. Co-managed IT services allow internal IT resources to focus on perfecting line-of-business applications and data reporting that directly drive revenue. Innovative's team then manages the day-to-day end-user support and network management.
Supplemental IT FAQ
Will you support equipment I purchased elsewhere?
We support whatever technology is currently in place on day one of your support contract. However, we cannot deploy loaner equipment or process most warranty claims for equipment purchased elsewhere.
Can I call when my team needs help and pay for the service call?
No. We are in the best position to help when we are involved in the management of your network. We only support clients engaged in an annual service contract. If you experience an IT emergency while you're considering a support contract, you may purchase a 5-hour trial block to receive support before making a long-term commitment.
Will you eventually ask me to fire my IT employees?
No. We get to know your business and the resources available. We'll consult with you on how to best organize and utilize a partnership between our team and your internal IT team. However, we tell it like it is. While it rarely happens, we're always honest with you if we experience a difficult personnel situation.
Let's Get Started
Thinking Innovative could be the partner you need? Let's chat.